Projekte von ISO/TC 351/WG 1

Dokumentnummer Beginn Titel Kontakt zu DIN
ISO/AWI 18295-1 2026-04-17 Customer contact centres - Part 1: Requirements for customer contact centres Mehr  Kontakt zu DIN 
ISO/AWI 18295-2 2026-04-17 Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres Mehr  Kontakt zu DIN