2. Getting involved
  3. Standards Committees
  4. NADL
NA 159

DIN Standards Committee Services

About NADL Projects Drafts Publications Documents withdrawn without replacement National committees European committees International committees
Standards [CURRENT]

EN ISO 18295-1
Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)

Title (German)

Kundenkontaktzentren - Teil 1: Anforderungen an Kundenkontaktzentren (ISO 18295-1:2017)

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres  

Responsible european committee

CEN/BT - BT Technical Board  

Edition 2017-08
Original language English
Price On Request
Order from DIN Media
Table of contents

Contact

Sari Winasis Basuki

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2903
Fax: +49 30 2601-42903

Send message to contact