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Project

Customer contact centres - Part 1: Requirements for customer contact centres

Begin

2026-04-17

Planned document number

ISO/AWI 18295-1

Responsible national committee

NA 159 BR - Board of DIN Standards Committee Services  

Responsible international committee

ISO/TC 351/WG 1 - Revision of ISO 18295 series  

previous edition(s)

Customer contact centres - Part 1: Requirements for customer contact centres
2017-07

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