ISO/IEC 20000-1
Information technology - Service management - Part 1: Service management system requirements
Informationstechnik - Service Management - Teil 1: Spezifikation für Service Management
Responsible national committee
NA 043-01-38 AA - Distributed application platforms and services (DAPS)
Responsible international committee
ISO/IEC JTC 1/SC 40 - IT service management and IT governance