Publications of NA 159-01-06 AA

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DIN EN ISO 18295-1 2017-10 Standards Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017 More  Order from DIN Media
DIN EN ISO 18295-2 2017-10 Standards Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017 More  Order from DIN Media

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