NA 043
DIN Standards Committee Information Technology and IT Applications
Project
Information technology - Service management - Part 19: Guidance on the use of AI in a service management system based on ISO/IEC 20000-1
Begin
2026-05-18
Planned document number
ISO/IEC WD TS 20000-19
Responsible national committee
NA 043-01-38 AA - Distributed application platforms and services (DAPS)
Responsible international committee
ISO/IEC JTC 1/SC 40/WG 2 - Service management – Information technology
