NA 172

DIN Standards Committee Principles of Environmental Protection

Project

Sustainable Cities and Communities: a framework for standardization of services to the citizen

Abstract

The standards proposed will establish and document best practice in the design and execution of smart and sustainable services made available to citizens, both for residents and for visitors to a community. The Technical Report will lay down a framework for a European Standard to set out the basic principles that will need to be observed across the full range of services to be provided; it will not cover specific services. The project will cover services, whether these are directly delivered by authorities or whether their delivery is outsourced to arms-length public bodies or private enterprises. The Standard will not cover specific technologies used in the delivery of electronic services. The work will take due account of, and complement, the work of ISO TC176 concerning local authorities' quality management systems, and of ISO TC312 concerning service excellence.

Begin

2023-06-30

WI

00465003

Planned document number

DIN CEN/T? 00465003

Project number

17200254

Responsible national committee

NA 172-00-12 AA - Sustainable development in communities  

Responsible european committee

CEN/TC 465 - Sustainable Cities and Communities  

Contact

Anne Dahlke

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2362
Fax: +49 30 2601-42362

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