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NA 159

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DIN CWA 14087
European Call Centre Standards for training and qualification - Customer contact representative competences (English Version CWA 14087:2000)

Title (German)

Europäische Anforderungen an Call Center hinsichtlich Ausbildung und Qualifikation - Kompetenzen der für den Kundenkontakt zuständigen Call Center-Mitarbeiter (Englische Fassung CWA 14087:2000)

Procedure

CWA

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres  

Edition 2001-04
Original language English
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