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NA 159

DIN Standards Committee Services

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Standards [CURRENT]

ISO 18295-2
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres

Title (German)

Kundenkontaktzentren - Teil 2: Anforderungen für die Inanspruchnahme von Dienstleistungen von Kundenkontaktzentren

Responsible national committee

NA 159 BR - Board of DIN Standards Committee Services  

Responsible international committee

ISO/TC 351 - Contact centers  

Edition 2017-07
Original language English
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