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CEN/TC 320/WG 12
Postal & Parcel Services - Customer Experience and Quality of Service

Publications Projects

This Working Group (WG) is focused on standards for quality of service measurement, so that products and services meet the expectations of customers. The starting point of this working group is to provide a definition of the services and their quality requirements. The first goals of this working group are to develop useful standardized tools to monitor to help improve the quality of the postal services, by - enhancing the perception of the customers of the levels of quality of service, - improving the confidence of the customer in the postal chains, - helping the dialogue between the regulatory bodies and the postal operators, - improving the effectiveness of postal market at the entire European level.

National mirror committee of CEN/TC 320/WG 12

Committee ID Name
NA 159-10-04 AA Logistics