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Draft standard [Withdrawn]

DIN EN ISO 18295-2
Customer contact centres - Part 2: Requirements for using the services of customer contact centres (ISO/DIS 18295-2:2016); German and English version prEN ISO 18295-2:2016

Title (German)

Kundenkontaktzentren - Teil 2: Anforderungen für die Inanspruchnahme von Dienstleistungen von Kundenkontaktzentren (ISO/DIS 18295-2:2016); Deutsche und Englische Fassung prEN ISO 18295-2:2016

Responsible national committee

NA 159-01-06 AA - Customer Contact Centres  

Responsible european committee

CEN/BT - BT Technical Board  

Edition 2016-07
Original language German , English
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