Project

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres

Begin

2026-05-20

WI

CSA99008

Planned document number

DIN EN ISO 18295-2 rev

Project number

15900263

Responsible national committee

NA 159 BR - Board of DIN Standards Committee Services  

Responsible european committee

CEN/BT - BT Technical Board  

Responsible international committee

ISO/TC 351/WG 1 - Revision of ISO 18295 series  

previous edition(s)

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017
2017-10

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