Overview

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations. This document contains the German translation of the International Standard ISO 23592:2021 which has been prepared by Technical Committee ISO/TC 312 "Excellence in service", the secretariat of which is held by DIN (Germany). The responsible national committee is DIN Standards Committee Services (NADL).

Responsible national committee

NA 159-01-22 AA - Services Excellence  

Responsible international committee

ISO/TC 312/WG 1 - Principles, model and measurement