DIN Standards Committee Quality Management, Statistics and Certification
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2018)
Abstract
This International Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This International Standard is applicable to: - complaints relating to the organization's products and services, the complaints-handling process or dispute-resolution process; - resolution of disputes arising from domestic or cross-border business activities, including those arising from electronic commerce. This International Standard is intended for use by any organization regardless of its type or size, or the products and services it provides.
Begin
2017-04-06
Planned document number
DIN ISO 10003
Project number
14700666
Responsible national committee
NA 147-00-01 AA - Quality Management
Responsible international committee
ISO/TC 176/SC 3 - Supporting technologies
draft standard
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO/DIS 10003:2017); Text in German and English
2017-07
Order from DIN Media
