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NA 147

DIN Standards Committee Quality Management, Statistics and Certification

About NQSZ Projects Drafts Publications Documents withdrawn without replacement National committees European committees International committees

Draft standard [Withdrawn]

DIN ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO/DIS 10002:2017); Text in German and English

Title (German)

Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen in Organisationen (ISO/DIS 10002:2017); Text Deutsch und Englisch