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Project

Service Excellence – Principles and model

Abstract

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Begin

2024-05-02

Planned document number

DIN ISO 23592

Project number

15900231

Responsible national committee

NA 159-01-22 AA - Services Excellence  

Responsible international committee

ISO/TC 312/WG 1 - Principles, model and measurement  

Contact

Pelin Düzyurt

Am DIN-Platz, Burggrafenstr. 6
10787 Berlin

Tel.: +49 30 2601-2417
Fax: +49 30 2601-42417

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