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UNE-EN 14012
Postal services - Quality of service - Complaints handling principles
Edition
2021-05-05
BS ISO 10002
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Edition
2018-07-18
CSA ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (Adopted ISO 10002:2018, third edition, 2018-07)
Edition
2020-05-01
BS 8543
Complaint handling in organizations. Specification
Edition
2015-06-30
UNE-ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Edition
2018-10-10
DIN ISO 10002
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2018)
Edition
2019-07
DIN EN 14012
Postal services - Quality of service - Complaints handling principles; German version EN 14012:2019
Edition
2020-06
OENORM EN 14012
Postal services - Quality of service - Complaints handling principles
Edition
2020-03-15
BS EN 14012
Postal services. Quality of service. Complaints handling principles
Edition
2019-10-04
NF Z17-006 ; NF EN 14012:2019-09-18
Postal services - Quality of service - Complaints handling principles
Edition
2019-09-18