DIN Standards Committee Heating and Ventilation Technology and their Safety
Facility Management - Performance Management Framework and Measurement
Abstract
This document defines a structured approach for establishing a Performance Management Framework and corresponding Performance Measures, applicable across the delivery of all Facility Management (FM) functions. The document guides FM organizations through a structured approach that encompasses: (1) understanding demand organization goals and objectives, (2) development of aligned goals and objectives, (3) establishment of Key Performance Indicators (KPIs) to quantify performance and progress against defined objectives, (4) implementation of supporting Performance Indicators (PIs), and (5) ongoing monitoring, management, and continuous improvement of performance management. The document also provides examples that demonstrate outcomes that support the purpose of the FMO and its successful performance.
Begin
2026-04-16
WI
00348026
Planned document number
prEN ISO 41020
Responsible national committee
NA 041-04-02 AA - Facility Management (Mirror committee CEN/TC 348 and ISO/TC 267)
