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NA 043

DIN Standards Committee Information Technology and IT Applications

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Draft standard [Withdrawn]

DIN EN 14012
Postal services - Quality of service - Complaints handling principles; German and English version prEN 14012:2018

Title (German)

Postalische Dienstleistungen - Dienstqualität - Grundsätze der Bearbeitung von Beschwerden; Deutsche und Englische Fassung prEN 14012:2018

Responsible national committee

NA 043-03-04 AA - Postal services  

Responsible european committee

CEN/TC 331/WG 1 - Customers, products and Services  

Edition 2018-09
Original language German , English
Price from 146.40 €
Order from Beuth Verlag
Table of contents

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Katharina Klug

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